HAWAIIAN SOUTH SHORE:
RETURN POLICY

Welcome to Hawaiian South Shore Online Store 

320 Ward Ave 112

Honolulu HI 96814 USA

Tel 808-597-9055 

If you are not completely satisfied with your Hawaiian South Shore Online purchase, please send the return item(s) within 10 days from the date you received the shipment. Please include the original tags (still attached) and the original receipt. We will happily apply Store Credit with your billing name and information. Exchanges are dependent on existing stock. Item(s) must be  in original condition with all tags, that have not been washed, wrinkled, used, altered or ironed, and that have not acquired any odors. 

Return Fees are handled by the customer and refunds are issued in the form of Store Credit only, please note that we do not do cash refunds. Surfboard and Sale item(s) are Final.

If you would like to change or cancel an order, please Email us at sales@hawaiiansouthshore.com as soon as possible.

We will try to accommodate your request but please understand that our order and shipping systems are designed to get orders out quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.

NO REFUNDS OR EXCHANGES ON SALE ITEMS, SURFBOARDS, BODYBOARD FINS, CONSUMABLES (SUNSCREEN, BODY SPRAY, ETC). CUSTOM SURFBOARD ORDERS REQUIRE A NONREFUNDABLE DEPOSIT. IF A SURFBOARD ORDER CANCELLED AFTER THE DEPOSIT, A 20% RESTOCKING FEE BASED ON ORIGINAL FULL PRICE WILL BE CHARGED TO COVER INCURRED COSTS.

SURFBOARD BAGS AND ROOF RACKS CAN ONLY BE RETURNED FOR STORE CREDIT. EXCHANGES FOR OTHER BOARD BAGS ARE ALLOWED

Please contact us before you send the Return or Exchanged item(s) so that we can check inventory and answer all questions. Email- sales@hawaiiansouthshore.com with your order number

Example: Hawaiian South Shore  Return/Exchange Order #

Please send Returns and Exchanges to:

Hawaiian South Shore

Attn: Exchange and Returns

320 Ward ave 112.

Honolulu HI 96814

Personal Info

All information submitted to Hawaiian South Shore Online is used for internal purposes only. Hawaiian South Shore Online does not sell or loan any information gathered through our website.

Sales Tax

Sales tax is charged to those orders shipped within the state of Hawaii. The applicable tax rate is 4.712%. Sales tax is not charged to orders shipped to states outside of Hawaii.

Hawaiian South Shore Shipping Policy

Hawaiian South Shore Online ships to all 50 United States via USPS. 

Shipping and handling fees are calculated based on the dollar amount ordered. 

To ensure quick and accurate delivery we use USPS for all orders Domestic and International orders.